mindzieStudio User Login Manual
Version: 1.0 Date: September 2025 Audience: All mindzieStudio Users
Introduction
This guide explains how to access mindzieStudio based on your organization's authentication setup. mindzieStudio supports two authentication methods:
- Identity Authentication: Traditional email and password login
- Microsoft Authentication: Sign in using your organization's Microsoft/Azure AD account
Your experience depends on how your organization has configured authentication and whether you're accessing the system for the first time or returning with saved login credentials.
Quick Reference - How Do I Log In?
Do you already have a bookmark or direct company link?
├─ YES → Use your company URL: www.mindziestudio.com/company/[your-org]
└─ NO → Go to main site: www.mindziestudio.com
├─ See email/password form? → You use Identity authentication
└─ Need to click "Continue with Microsoft"? → You use Microsoft authentication
Are you already logged in from the last 7 days?
├─ YES → You'll skip the login screen entirely
└─ NO → Follow the appropriate login flow below
Login Scenarios
Scenario A: Identity Users (Email & Password)
Who this applies to: Organizations using mindzieStudio's built-in authentication system Where to go: www.mindziestudio.com
Steps:
- Navigate to www.mindziestudio.com
- Enter your email address in the Email field
- Enter your password in the Password field
- Click "Log in" button
- Result depends on your access:
- Single organization access: You'll go directly to your dashboard
- Multiple organization access: You'll see a tenant selection screen
Remember Me Option:
- Check "Remember me" to stay logged in for 7 days
- Your login will be remembered across browser sessions
Scenario B: Microsoft/Azure AD Users (Email Verification)
Who this applies to: Organizations using Microsoft/Office 365 authentication Where to go: www.mindziestudio.com
Steps:
- Navigate to www.mindziestudio.com
- Click the "Continue with Microsoft" button
- Enter your work email address in the prompt
- Check your email for a login verification message
- Click the link in your email (link expires in 15 minutes)
- Complete Microsoft authentication when redirected to your organization's login
- Access your dashboard after successful authentication
Important Security Notes:
- No email received? Your email address may not be registered in the system
- Wrong email entered? You won't receive any confirmation for security reasons
- Generic email content: The email will not reveal your organization name for security
Email Example:
Subject: mindzieStudio Login Request
If your organization uses mindzieStudio, click below to sign in:
[Click here to sign in]
If you didn't request this or your organization doesn't use mindzieStudio,
you can safely ignore this email.
Link expires in 15 minutes.
Scenario C: Service Accounts (Support Staff & Consultants)
Who this applies to: mindzie support staff, partner consultants, and users with multi-tenant access Authentication Method: Same as your home organization (Identity or Microsoft)
Additional Steps After Authentication:
- Complete normal authentication flow (Scenario A or B above)
- Select target organization from the tenant selection screen
- Access the selected organization's environment
Key Differences:
- You authenticate using your home organization's method
- After authentication, you can choose which customer organization to access
- All service account access is logged for security and audit purposes
Scenario D: Company URL Direct Access
Who this applies to: Users with bookmarks or direct links to their organization Where to go: www.mindziestudio.com/company/[your-organization-code]
Benefits:
- Skip the discovery process
- Go directly to your organization's authentication method
- Fastest login method if you have the direct link
How to get your company URL:
- Check your welcome email from when your account was created
- Ask your IT administrator
- Look for previous login emails that may contain the link
- Contact mindzieStudio support if needed
Cookie Persistence & "Remember Me" (7-Day Login)
When You WON'T See Login Screens
If any of these conditions are true, you'll skip the login process entirely:
- ✓ You checked "Remember me" during your last login
- ✓ It's been less than 7 days since your last login
- ✓ You're using the same browser and haven't cleared cookies
- ✓ You haven't explicitly logged out
What You'll See Instead:
- Direct redirect to your dashboard
- No login form displayed
- Immediate access to your workspace
When You WILL See Login Screens
- ✗ More than 7 days have passed since last login
- ✗ You clicked "Logout"
- ✗ You cleared your browser cookies/data
- ✗ You're using a different browser or device
- ✗ You're using private/incognito browsing mode
Managing Your Login Sessions
To stay logged in longer:
- Always check "Remember me" when logging in
- Don't clear browser cookies
- Use the same browser regularly
To force a fresh login:
- Click "Logout" from within mindzieStudio
- Clear your browser cookies
- Use private/incognito browsing
Multi-Tenant Selection
When This Applies
You'll see a tenant selection screen if:
- ✓ You have access to multiple organizations
- ✓ You're a service account user
- ✓ You're a consultant working with multiple clients
How It Works
- Complete authentication using either Identity or Microsoft login
- See organization list showing all organizations you can access
- Click on the organization you want to work with
- Access that organization's environment
For Service Accounts:
- Your most recently accessed organization may be pre-selected
- You can switch between organizations without re-authenticating
- All access is logged for security compliance
Troubleshooting Common Issues
"I clicked 'Continue with Microsoft' but didn't receive an email"
Possible Causes:
- Your email address is not registered in the mindzieStudio system
- Your organization doesn't use Microsoft authentication
- Email went to spam/junk folder
Solutions:
- Check your spam/junk folder
- Verify you entered your work email correctly
- Contact your IT administrator to confirm your account exists
- Try using a company URL if you have one
"The login link in my email expired"
What happened: Email login links expire after 15 minutes for security
Solution:
- Go back to www.mindziestudio.com
- Click "Continue with Microsoft" again
- Enter your email to receive a new link
"I'm seeing the wrong organization or tenant"
For Multi-Tenant Users:
- Use the tenant selection screen to choose the correct organization
- Contact your administrator if you don't see an expected organization
For Single-Tenant Users:
- Contact your IT administrator - your access may need to be updated
"I can't find my company URL"
Where to look:
- Check your original welcome email
- Look for previous login confirmation emails
- Ask your IT department for the correct URL
- Contact mindzieStudio support with your organization name
"My password doesn't work"
For Identity Users:
- Click "Forgot your password?" on the login screen
- Check that you're using the main site (www.mindziestudio.com)
- Verify your email address is correct
For Microsoft Users:
- Password resets are handled by your organization's IT department
- Contact your IT administrator for password assistance
- Try using "Continue with Microsoft" instead of the password field
"I keep getting logged out"
Common Causes:
- You didn't check "Remember me" during login
- Your browser is clearing cookies automatically
- Your organization has short session timeouts configured
Solutions:
- Always check "Remember me" when logging in
- Check your browser cookie settings
- Contact your IT administrator about session timeout policies
Security Best Practices
For All Users
- ✓ Always log out on shared computers
- ✓ Don't share your login credentials
- ✓ Report suspicious login emails to your IT department
- ✓ Use strong passwords (Identity users)
- ✓ Keep your browser updated
For Microsoft Authentication Users
- ✓ Only click login links from emails you requested
- ✓ Verify the link goes to your organization's Microsoft login
- ✓ Be cautious of phishing emails mimicking mindzieStudio
For Service Account Users
- ✓ Always log out completely when done
- ✓ Be aware that your access is logged and monitored
- ✓ Only access customer organizations you're authorized for
Getting Help
First Try
- Check this guide for your specific scenario
- Try the troubleshooting section above
- Ask a colleague who successfully uses mindzieStudio
Need More Help?
For login and access issues: Contact your IT administrator first They can verify your account status and authentication method
For mindzieStudio support: Email: support@mindzie.com Include: Your email address and organization name
⚠️ DO NOT include your password in support emails
For urgent issues: Contact your IT department's helpdesk They may be able to reset your access immediately
Appendix: Visual Guide
Login Screen Elements
Based on the screenshot provided:
- mindzie Logo - Top left, confirms you're on the correct site
- Email Field - Enter your work email address here
- Password Field - For Identity users only
- Remember me checkbox - Check for 7-day login persistence
- Log in button - For Identity authentication
- Forgot your password? - For Identity users who need password reset
- Continue with Microsoft button - For Microsoft/Azure AD authentication
What the Screen Tells You
- See password field + "Continue with Microsoft"? → Multi-tenant system, choose your method
- See only password field? → Identity-only system
- See only "Continue with Microsoft"? → Microsoft-only system
- See dashboard immediately? → You're already logged in (cookies active)
Last Updated: September 2025 Document Version: 1.0