Overview
The Resource Performance vs Conformance calculator analyzes the relationship between resource performance metrics and their adherence to defined process standards. This calculator helps identify resources who may be achieving high performance by skipping steps or not following proper procedures, as well as those who are highly compliant but may need performance improvement.
Common Uses
- Identify resources with high performance but low conformance (potential shortcuts or process violations)
- Find resources with high conformance but low performance (may need training or support)
- Balance resource allocation based on both performance and compliance metrics
- Detect potential quality or compliance risks in resource behavior
- Optimize process training to address specific performance/conformance gaps
Settings
Resource Attribute: Select the attribute that identifies individual resources (e.g., Employee ID, User Name, Resource).
Performance Metric: Choose how to measure resource performance, such as throughput, processing speed, or volume of work completed.
Conformance Metric: Choose how to measure conformance to process standards, such as adherence to process model, compliance with defined rules, or standard operating procedure adherence.
Minimum Cases: Specify the minimum number of cases a resource must have handled to be included in the analysis.
Visualization Type: Select the output format to view the analysis results.
Example
Analyzing Invoice Processing Performance and Compliance
Scenario: You want to understand if invoice processing team members are maintaining quality while achieving productivity targets.
The calculator output divides resources into four quadrants:
- High Performance, High Conformance: Star performers who should be recognized and used as mentors
- High Performance, Low Conformance: Resources cutting corners - need process compliance coaching
- Low Performance, High Conformance: Compliant but slow - may need training or process optimization
- Low Performance, Low Conformance: Require immediate intervention and support
Insights: This analysis helps identify resources who may be skipping critical process steps (like 3-way match verification) to achieve higher throughput, creating potential audit risks.
Output
The calculator displays resources plotted according to their performance and conformance scores, allowing you to quickly identify which quadrant each resource falls into and take appropriate action.
This documentation is part of the mindzie Studio process mining platform.