Knowledge Base / ERP

Microsoft Dynamics 365 Business Central

Vendor: Microsoft · SMB

Microsoft's ERP application for small and mid-sized companies (sales, purchasing, inventory, warehouse, finance), run by Microsoft online or by the customer on premises on SQL Server. Since version 15 the business logic is the AL Base Application, whose source Microsoft publishes, so table and field names can be proven line by line. For process mining the facts that matter most: open quotes and orders are DELETED when converted or fully invoiced, so their history survives only in the posted documents and in the document archive (Sales Header Archive), which is written only when the Archive Quotes / Archive Orders settings or a user archive; the archive's own date is the user's work date. Field-level history exists only if the Change Log was switched on. Every table carries SystemCreatedAt/By and SystemModifiedAt/By (version 17 and later), but they are lost with the deleted row: an archive or posted copy carries its own insert time and user, so for finished cases the creation time and creator of a quote or order survive only in the Change Log (insertions logged). This entry is proven against version 20 (build 20.18, Danish and base source); other versions are not checked.

Order-to-Cash (O2C)

Full sales cycle from quote through payment receipt

Activities

Case attributes

Process-mining benefits (historical)

Process-mining benefits (action)

Data tables


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